Frequently Asked Questions*

*Frequent-ish.  As in not very frequent.  More like never, for some of these.  OK, honestly, no one has asked some of these questions yet.  But they might.  Some day.  Maybe.

ABOUT US

Who are you?

Bronco Babes is run by Stephanie Sharp, with a little bit of help from her intrepid husband Dusty.  Both have many years of experience in the Ford Bronco community, event organization, merchandise sales and marketing.  Check out our About Us page to get to know them better.

I see the term “Bronco Babe” used elsewhere, what gives?

The term Bronco Babe has been used generically for years, by us and many others, so there are several groups and individuals who use the name.  We feel a kinship with all of them; we are all part of the wider Bronco Babe community. Stephanie began selling hand-made items with the “Bronco Babe” phrase in her Etsy shop and at events a few years back. She registered the BroncoBabes.com domain in early 2020 launched this website to reach a wider audience.  The booming popularity of the 6th Generation Ford Bronco has ushered in a bevy of new Bronco Babes to the scene and we welcome all of them 🙂

ORDERING, SHIPPING & RETURNS

Why didn’t I receive an order verification or receipt by email?

Our system sends an order confirmation to the purchaser, by email, for every purchase shortly after the transaction is made. If you don’t see it in your email inbox, the most likely reason is that it might have been marked as spam by your inbound email system. Please check your spam folder or promotions folder. Do a search within your inbox for “Bronco Babes.” Once you find it, you may have to move it back into your inbox before you can read it. Another possible reason for not receiving the email confirmation is that you may have entered an incorrect email address. Try logging back into our website and checking your account info. If you still can’t find your order confirmation please let us know at hbic@broncobabes.com and we will verify the order and re-send the confirmation as soon as we are able to.

When will I receive my order?

Most of our products are produced and shipped “on-demand”. Production can take 3 to 5 business days, though its usually at the low end of that interval (or can be slightly longer during peak times such as holiday shopping season). After that, shipping time can be anywhere from 1 to 5 days for most items that are produced and printed from USA-based suppliers. Note that a very few of our items (shoes, etc.) are produced on-demand overseas, and may take a couple of weeks in shipment. We will note that in the product description for any such items.

Most of our products are sent from USA-based suppliers and shipped via the United States Postal Service with a tracking number. Our Ecommerce system automatically sends you a shipment notification with tracking number, when the item is ready to ship. Note that it may sometimes take a few hours or up to a day for the tracking information to start updating, due to lag between when the shipper created the shipping label and when the carrier physically has the package in their hands. If you can’t find your shipping notification with your tracking number, contact us at hbic@broncobabes.com and we will look into it.

Do you guarantee the item I purchase will fit me?

We can NOT GUARANTEE FITMENT. We use a wide variety of garments and styles from different manufacturers, and there are size/fitment variations between them. Many of our styles are meant to fit snugly, to hug your curves for a flattering fit. but even given that caveat, some brands of garments may fit tighter or looser than others. Because of this, PLEASE CONSULT THE SIZE GUIDES included with every item’s product description. Also, we use mostly name-brand garments and styles which you may already be familiar with, and we list the manufacturer and style in the product description so you can further research fitment. If you are still not sure, or if you prefer a looser fit, please consider going up a size or two, or choosing one of our unisex offerings. We can not offer refunds or exchanges based only on sizing, for items that are otherwise delivered in good quality and condition.

Can I return or exchange the products I ordered for a different size/color/style?

Because most of our products are printed on-demand, specifically for each customer as their order is placed, we have no “inventory” to return your items to. Because of that, we can not offer returns or exchanges for the wrong size or color, unless the item you received is NOT what you ordered. If our fulfillment company shipped the incorrect size, style or color to you, that is of course a mistake that we can work with them to remedy, so please let us know at hbic@broncobabes.com so we can look into it. Please include a couple of photos of the item, and a closeup of the size label if that is what is in dispute, and we’ll get it taken care of. But unfortunately we can not accept exchanges or returns for items that match what you ordered and are not defective or damaged. PLEASE CONSULT THE SIZE CHARTS that are included in all of our product descriptions, and note that “most” womens sizes are cut to yield a curve-hugging, flattering fit. If you prefer a loose fit, please consider a larger size, or one of our unisex garments.

My item arrived damaged, substandard garment/print quality, or it didn’t arrive at all.

We and our print-on-demand fulfillment partners stand behind the quality of the products we sell. If your item arrives in poor or damaged condition or with a substandard print quality, or if it simply never showed up, let us know at hbic@broncobabes.com and we will make it right. In the case of damage or quality claims, please include some photos of the affected item(s). If possible, we will work with the fulfillment company to have a replacement sent to you as soon as possible. If the item never showed up, let us know and we will have a replacement sent to you. If it is an item that is out of stock or no longer in production, we will issue a full refund including shipping. 

PRINT-ON-DEMAND FAQs

Why does Bronco Babes use Print-On-Demand for most of its products?

Bronco Babes is a tiny business operated part-time and on a small budget. Print-On-Demand allows us to offer a wide variety of designs on an even wider variety of garments, styles, colors and sizes. We simply wouldn’t be able to do so if we were printing everything in batches and holding it in inventory waiting for the sale. The logistics, storage requirements and most of all the cost of holding inventory in such quantities and varieties would be prohibitive. So we use Print-On-Demand providers to fulfill our orders, producing and shipping your products especially for you, as they are ordered. Additional benefits to Print-On-Demand are quicker turnaround times on bringing new designs to market, reduced waste and overage, and “fresher” products since they are made and shipped to you within days rather than sitting on our shelf for months.

How is the quality of items that are printed on demand?

Because we specify well-known name brand garments from companies such as Gildan, Bella+Canvas, Next Level and others, the quality of the garments we use is the same as any screen-printed garment. As for the graphics, print-on-demand print quality has increased dramatically in just the last few years. Colors are vibrant, prints are sharp. The graphic is digitally printed onto the garment much like an inkjet printer does on paper, but with special garment quality, washable inks. The ink doesn’t lay on quite as thick as screen-printed inks, which can be a blessing to the wearer on hot days, and it could be less susceptible to cracking and flaking over time compared to thick screenprinted inks. But there is a tradeoff in that the print-on-demand artwork may fade a little faster over time due to frequent trips through the laundry, compared to screenprint.

How long does it take to produce and ship my order, through print-on-demand?

Our system is set up to relay your order to the fulfillment company almost immediately after you place the order with us. Once they receive it, it typically takes 2 to 5 business days to produce and ship the items. These production times can vary due to fluctuations in volume. For example, orders may take a few days longer during the holiday shopping season. On the other hand, we’ve seen some orders make it through production and ship out the next day after the order is placed.